This property management course focuses on the operational aspects of running a property management firm. Students will learn how to analyze and manage liability risks and insurance and the security and safety responsibilities of a property manager. The course discusses the pros and cons of private maintenance companies, setting up a maintenance system, evaluating a property’s maintenance needs, and common maintenance problems. Proper recordkeeping, promotion, and advertising are also covered. This course teaches students how to handle problem tenants, complaints, waiting lists, late rent, evictions, fair housing issues, and owner relations. The course also contains valuable information about the organization of a property management office, creating policy manuals, management costs and fees, the hiring process, employee management and evaluation, and what it takes to open and maintain a successful property management firm.